for 10 straight years, as well as being one of top 20 companies to work for and a top pick for overall best mortgage lenders, according to Consumers Advocate. Quicken Loans has consistently been awarded the highest customer satisfaction rating among primary mortgage originators the U.S. On October 15, Quicken Loans announced that it was expanding into Canada by opening a tech center across the river in downtown Windsor, Ontario. In August 2018, Quicken Loans parent Rock Holding acquired and from IAC. In January 2018, Quicken Loans became the nation's largest mortgage lender. The company employs 24,000 people nationwide, with approximately 17,000 now working in the city of Detroit, making it Detroit's largest employer, minority employer, and taxpayer. In 2014, Quicken Loans grew to be the 2nd largest mortgage lender in the United States, and remains the nation's largest online mortgage lender. The company also houses its employees in Downtown Detroit's First National Building, The Qube, Chrysler House, One Woodward Avenue, and 1001 Woodward, all owned by Quicken Loans' parent company, Rock Ventures. Since 2009, Quicken has leased office space in the Compuware building facing Campus Martius Park in Detroit. The company saw a small drop in employment levels following the 2008 financial crisis. In the spring of 2008, Rock Holdings entered the reverse mortgage market with the acquisition of One Reverse Mortgage. The initial move brought 1,700 employees to the city. Quicken Loans moved into its downtown headquarters in August 2010. The construction sites reserved for development by the agreement included the location of the former Statler Hotel on Grand Circus Park and the former Hudson's location. On November 12, 2007, Gilbert announced a development agreement with the city of Detroit to move the company headquarters downtown, consolidating suburban offices. In response, Quicken Loans discontinued: In August 2007, the entire mortgage industry faced a crisis in obtaining new credit from banking institutions and hedge funds. The decision means that Quicken Loans is not obligated to pay overtime payments to the plaintiffs. On March 17, 2011, a federal jury found in favor of Quicken Loans, ending the seven-year-old lawsuit. Quicken Loans denied these claims, and said it is not aware of any such violations of the FLSA. The claimants alleged that Quicken violated the Fair Labor Standards Act (FLSA) by failing to pay the plaintiffs overtime for working beyond a 40-hour work week. This was filed against the company on behalf of employees who had worked as loan consultants for any Quicken office within the past three years. In 2004, Quicken Loans became a defendant in a class action lawsuit. In June 2002, two and a half years after selling the company, Dan Gilbert led a small group of private investors in purchasing the Quicken Loans subsidiary back from Intuit for $64M. (makers of QuickBooks, TurboTax, and Quicken) purchased Rock Financial Corp. In December 1999, a year and a half after the IPO, Intuit Inc. Gilbert challenged this orthodoxy, however, by offering loan applications online that were reviewed by experts versed in the regulations of each region but who were located in a central headquarters. Traditionally, the home mortgage business in America has been fragmented due to varying regulations in each state and locality. The company started to change course in the late 1990s, shifting from a traditional mortgage provider to an online-focused lender. In May 1998, Gilbert took Rock Financial public, launching an IPO underwritten by Bear Stearns. Īs RFC grew so did the head count, reaching 50 employees in August 1991. In July 1987, the name of Rock Financial was changed to Rock Financial Corp. Quicken Loans, originally Rock Financial, was founded in 1985 by Dan Gilbert, Ron Berman, Lindsay Gross, and Gary Gilbert.
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